important info

faqs

What can I do if I don't have a credit card and want to guarantee my reservation?
You are welcome to transfer the amount in advance. 

 


What happens to my room if I don't make the last gondola ride (4:00 pm)?
A late arrival is definitely not possible. You will stay in the valley and take the first gondola in the morning at 7:30 am. Unfortunately, the full cancellation fee will be charged. 

 


How far is it to the airport/train station? Is there a shuttle service to the valley station in Kaltenbach?
Innsbruck airport 60 min drive / Munich airport 2 hr. drive / Kaltenbach train station 10 min. walk
We will gladly organize a taxi upon request.

 


Is there a restaurant in the Albergo?
The Albergo can be booked only with half-board; we have reserved tables for breakfast and gourmet dinner.  

 


As a hotel guest, can I invite non-hotel guests to breakfast?
Of course! For the breakfast buffet with egg dishes, vitamin shots, etc., we charge € 16.50 per person.

 


Where can I find/book a mountain guide or ski instructor and ski rental?
Kaltenbach valley station: Sport Stock / Skischule Optimal / Stefan Wierer

 


Do you have hypo-allergenic bed linens/rooms? 

All rooms have wooden flooring. Hypo-allergenic bed linens are available. Please let us know when making your reservation.  PS: due to the high alpine location, there is less pollution in general (no mites at an elevation over 2,000 m!)


Is there food in the Albergo for those with a lactose and gluten intolerance, wheat flour allergy, or diabetes? 
Our kitchens caters to all guests with food intolerances. Please let us know when making your reservation. 

 


Can I bring my dog with me into the hotel?
You are vacationing on the highest point in the ski area. There are only mountains and slopes around here ;-) In general, NO PETS are allowed in the Albergo. 

 


Is there a luggage storage room?
You can store your luggage for free in the reception area before check-in on your arrival day or after check-out on your departure day. 

 


Is the tap water of drinking water quality?
Yes! Our water comes directly from the Marendamlquelle spring.

 


How can I get my car to the hotel?
You have booked a mountain hotel on the highest point in the ski area. You can reach us only by gondola and/or skis. You can park your car in the valley in the parking area of the Hochzillertal lift or in its underground garage (free). 

 


Do you have an underground garage?
Right at the valley station of the Hochzillertal lift - free. 

 


Can we take a ride on a slope grooming machine/ Ski-Doo?
No, these are utility vehicles... outings on these vehicles are not permitted. 

 


Is there a helicopter landing pad?
In Tyrol, only emergency helicopters (air rescue) are allowed to take off and land. There is NO LANDING CLEARANCE for private helicopters.

 


What can I do if I'm not in the mood for skiing or snowboarding?

 

  • Winter or snowshoe hikes right at the Albergo
  • Relaxing on the comfortable loungers 
  • Gondola ride to the valley station / winter hike to the Marendalm / Mountain View, …
Albergo